I found several removal stories online of other companies confessing of times when things have not quite gone the right way. And the first thing I thought, after laughing out loud, was that most of them were simply down to silly mistakes that could’ve been easily avoided by doing removals the right way.
The simplest thing would’ve been to contact the customer and ask them a) whether they had a cat, and b) what the arrangements were for its relocation. Even if it were their cat, they may have asked the neighbours to keep it. Whatever the case, before a long drive, always check before you leave that you’ve taken everything that was asked to be taken, and anything left behind is done so on purpose.
This is a case of miscommunication and incomplete information. In this business, you ALWAYS need the full address of all locations involved, no matter how familiar you are with the area. Do you know how many Church Lanes there are? Having this information alone would’ve been enough, but then you have someone unexpected meeting you at the address too. The removal crew calling the office (or the customer) to ask about the cleaner being the point of contact at the current address would’ve cleared things up. We prefer to have the owner/bill payer be on site but understand if they can’t be in multiple places on the same day. For this reason, we check whether we should be expecting someone else on the other side of the door before we even send our crew out.
Why do you need to do a survey? Case in point. ‘Nuff said.
When conducting a survey, certain questions are asked such as what size property will you be moving to? A very simple question and answer would have led our surveyor to advise that the customer be realistic about what to take to the new home – more importantly, what would fit. Sometimes people are so attached to their possessions that they cannot imagine letting them go until someone does the maths and tells them it’s not possible to take everything with them, at least not all to the same place.
People depend on professionals to be prepared and ready to handle the hectic moving day, but we’re all human and some things can go wrong no matter how hard you try. Sometimes, there’s nothing left to do but laugh at an unpredictable situation.