As a removal man, I deal with size and volume every day. I see furniture, ornaments, appliances and storage spaces in a way that our customers don’t. They see a double-bed; I see 100 cubic feet of bed parts which need to be dismantled, labelled and loaded into a van. They see a bookshelf full of books; I see one man packing 10 boxes for 1-2 hours (depending on the customer’s request for alphabetizing or extra care for older, more valuable books). They see a small office; I see all the furniture, paperwork, appliances, trinkets, confidential shredding and possible disposal.
It’s not a problem explaining the moving costs to a client over the phone or, better yet, while surveying their property. The problem arises when the customer is oblivious to what they actually have in their home. Like when people tell you they only need to move a few boxes and one or two pieces of furniture, but what they actually have is 2 or three times that amount.
This is one of the reasons we recommend doing a site survey as it helps us determine the true nature of a move. If you’re unable to book a survey due to scheduling conflicts or time restrictions, here are a few tips: